FAQ
1. WHAT IS THE RENTAL PERIOD?
Items are rented for approximately 48 hours. We have designated pick up times on Thursday & Friday and drop off times on Sunday & Monday.
2. HOW DO I BOOK A RENTAL ITEM?
Visit our rentals shop if you haven't already in order to see what we have available to rent. After you have done that, add the items you are interested in to a quote request and wait to hear back with availability. You will get an email back within approximately 7 days with a booking invoice, equipment agreement form and information about payment and pick-up.
3. DO THE TENTS WITHSTAND HEAVY WEATHER?
These tents are heavy-duty steel frame tents that are made to withstand all types of weather. We rent them all year round. We ask that in heavy weather, the walls are removed overnight or rolled up to prevent ripping. We provide tent weights and ratchet straps that must be used for each tent set-up.
4. ARE THE TENTS EASY TO SET-UP AND TAKE DOWN?
These tents are extremely easy to set-up and take down. They come in a rolling carry bag that is about 1 feet wide and 4 1/2 feet tall. It can fit in the back of cars with the seats down. It requires two people to set up where each will grab the corners and walk away from one another as it "pops-up." The legs have three height settings which help with uneven ground.
5. WHAT HAPPENS IF I BREAK SOMETHING?
Unfortunately accidents happen. If something you are using does get damaged. You are required to disclose this to our company at drop-off. Furthermore, we collect a damage deposit to cover any damages. You will get this damage deposit back when it has been determined that your rental is in the same condition it was rented in. If the damage goes beyond what is covered by the damage deposit you are required to pay the amount that is listed in the values section of the rental agreement.
6. DO YOU OFFER DISCOUNTS?
We offer package deals which can be found in our packages section. We also offer deals in unique cases such as long-term rentals.
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COMING SOON
7. HOW DO I KNOW I HAVE OFFICIALLY BEEN BOOKED?
You will receive a confirmation email when you have officially been booked. To get this email you will need to provide the booking form, the rental agreement, the booking deposit and pick-up/drop-off times.
8. HOW DO I MAKE A PAYMENT?
All payments are done through e-transfer to bettertogetherrentals@gmail.com
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This information will be further outlined in a booking email that will be sent to you.
9. CAN I CANCEL MY BOOKING?
Booking deposits are non-refundable. If you choose to pay the full amount upfront, the remainder will be refundable until 10 days to your event.
10. DO YOU OFFER DELIVERY OUT OF TOWN?
We do offer delivery out of town when booked far enough in advance. We charge extra for delivery based on the time it will take to get there and back for both set-up and take-down.
11. ARE DELIVERY AND SET-UP INCLUDED?
Our rental prices reflect our flexibility. We offer cheaper prices for excellent quality. You have likely been looking at pricing to compare and have come across this. We are flexible on our pick-up and drop-off times to ensure the easiest process for all involved. If you choose to pay for delivery and set-up we can discuss the additional cost. Costs typically start at $150 and change based on the number of items rented, the time of delivery and pick up and the location.